FAQ's
Where can i purchase General Sleep garments?
The full General Sleep range is available on our website and we have a selection of stockists internationally and in New Zealand - stockist details can be found on our stockists page.
Where are General Sleep garments produced?
Our sleepwear is handmade in India with locally sourced organic fabric from the same region. Our bed socks are proudly produced in New Zealand.
How should I care for my sleepwear?
At General Sleep, our garments are made using nothing but premium quality, GOTS certified fabrics. We work exclusively with natural fibres, such as cotton, linen and silk.
Our garments are made from hand-woven fabrics, produced by artisan weavers in Southern India. Our seasonal colourways are made from 100% organic cotton that is grown, spun, and woven, in the same region.
To best care for your General Sleep garments, we recommend a gentle/delicate cold machine wash or a hand-wash in cold water, with a gentle soap. No matter how you wash them, we recommend a line dry. All General Sleep garments are designed to be lived in, and loved, and will continue to soften with time.
For style specific care instructions, please read the care label sewn into the seam of your garment.
Any imperfections such as slubs or differences in texture are to be expected – and celebrated – as part of your garment’s character.
Do you have a size guide?
Our international size guide can be found on our Size Guide page. A style specific sizing guide is available on each product page.
If you aren’t sure about fit or sizing you are welcome to email us at hello@generalsleepstore.com for advice. Our model wears a size Small (S) in all online imagery.
I am purchasing an item as a gift. Can I include a gift note?
If your order is a gift, we will happily include a note for the lucky recipient - there is the option to select this at checkout.
All orders are wrapped in tissue and we won’t include the invoice or packing slip with the order.
Do you offer gift cards?
Yes we do - our gift cards come in five denominations: $50, $100, $200, $250, and $500. They are delivered via email, and include instructions on how to redeem at checkout. You can print the email yourself, or forward it on to your special someone. Gift cards are valid for one year from the date of purchase.
Please note: You will receive one gift card to the total value of your order. Online gift cards are unable to be physically mailed to the recipient.
How do I return or exchange a product?
Please refer to our Returns Policy for how to do this.
What payment methods do you accept?
We use the Shopify Payments gateway to process online orders, which accepts all major credit cards. We also offer After-Pay as a payment option.
What currencies can I pay in?
Our website allows you to shop in NZD, AUD, USD and GBP. At the top of our home page you will find a currency converter to select the currency that you’d like to shop in.
Where do you ship from?
All orders are shipped from our warehouse in Hamilton, New Zealand.
What countries do you ship to and what are the delivery time frames?
Please refer to our Shipping and Delivery page for all shipping related details.
Can I track the delivery of my order?
Yes you will receive an email from us when your order is on its way. This will contain a tracking number and tracking link that you can click on to view the tracking process.
Do I need to pay for International Customs, Fees and Taxes?
For orders outside of New Zealand, there may be duties and taxes that are payable upon your order arriving in your country.
Unfortunately, we have no control over these charges and are unable to estimate the amount your order will incur. For additional information, please contact your local customs office.
For Australia, orders with a value over $1000 AUD will be liable for duties and taxes.
Please refer to our Shipping and Delivery page for more information.
What are your sustainability practices?
We are deeply proud of our commitment to sustainability: our unwavering focus on transparency within our supply chain, our dedication to using organic and hand-loomed fabrics, and our ongoing support of artisan weavers and their centuries-old practice.
Discover more around our sustainability practices by reading 'Our Philosophy' page.
